Refund Policy

We have a strict 1-day replacement policy, which means you have 1 day after receiving your item to request a replacement.

Important Points About Our Return & Replacement Policy

NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUES, QUALITY, OR PERSONAL PREFERENCES. We publish the sizes of our products in the product description.

NO RETURN/REPLACEMENT WILL BE ACKNOWLEDGED WITHOUT AN UNBOXING VIDEO. You must submit a clear unboxing video within 1 day of delivery to initiate any request.

REPLACEMENTS WILL ONLY BE ISSUED AFTER TEAM APPROVAL. Once we receive your unboxing video, our team will inspect it. A replacement or return will only be initiated after our team's explicit approval.

Partial Prepaid with Cash On Delivery

The nominal fee (Rs. 59) charged on Partial Prepaid during Cash On Delivery orders is non-refundable. In case of RTO (Return to Origin) on such orders, the customer can utilize the partially prepaid amount to place a future order.

Our 1-day replacement policy is applicable only to the following cases:

• Wrong Item Received - must be verified via an unboxing video.
• Defective or Damaged item received - must be verified via an unboxing video.

The following cases will NOT be eligible under our 1-day replacement policy:

• Any item that has been damaged or washed by the customer.
• Any item not sent in its original packaging along with the original box and inserts.
• Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

Services (Kundli, Vastu, Numerology, etc.)

No Returns or Refunds: All digital and consultation services, including but not limited to Kundli, Vastu, and Numerology, are strictly non-refundable and non-returnable.

Rescheduling Policy: You may reschedule your booked appointment time only once. This request must be made strictly within 24 hours of placing the booking. No rescheduling will be allowed after this 24-hour window has passed.

6-Month Free Replacement Policy

Our 6-month replacement policy for color fading issues applies only to products that explicitly mention this policy on their specific product page.

For these eligible items, the customer can share their product photographs with our team and request a one-time free product replacement sent to their address and only pay a ₹100 Shipping and Handling fee for the same. This amount must be prepaid, and Cash On Delivery of the Shipping and Handling Fee is not allowed. The customer may return the original product to us at their own expense or keep it as per their wish. Damaged products are not covered under this policy.

More Details

Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. The decision of our team in this regard is final.

We charge a flat return fee of ₹100 in case of accepted returns for size issues.

In case of Prepaid Orders - if the customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to your in-store wallet after deducting shipping fees.

We are not responsible if the customer overpays the courier person without observing the COD amount on the bill.

If the customer contacts us after the 1-day return policy has lapsed, Povo Astro will not cater to those requests.

Approved returns will only be given credit in your in-store wallet as a discount code or gift card that can be used on Povo Astro for placing your next order. No refunds will be issued to UPI IDs or Bank accounts.

Refunds

We only issue refunds to the customer's bank account via UPI or Net Banking in exceptional cases where the item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items. After we process your approved refund, the amount will be credited to your original payment method within 4-5 business days. Please note that the actual time for the refund to reflect in your account may vary depending on your bank's processing time and the policies of third-party payment gateways.

To Start a Return/Replacement

• Please enter your order number and phone/email on our Return/Exchange portal.
• You will be given an option to return your item.
• Include your order number, the required unboxing video, photos of the damaged product, and any comments.
• If your order is eligible for a return and approved by our team, we will initiate a return courier request.
• After the courier partner has returned the product, we will physically inspect it. Upon final approval, you will get the amount in your in-store wallet as a discount code or gift card for your next order.
• In case a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services), you will need to courier the product back to us. We will issue the replacement when the product is delivered to us and inspected.

Damages and Issues

Please inspect your order upon reception and contact us immediately with your unboxing video if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or replaced, such as customized astrology products or specific exclusive crystal ranges. We do not issue refunds for our Premium range products; however, we offer a free 6-month replacement on our Premium range if explicitly mentioned on the product page. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

We will notify you once we’ve received and inspected your return, and let you know if the replacement was approved or not. If approved, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

If more than 15 business days have passed since we’ve approved your return, please send us a WhatsApp message at: